Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms and conditions of the promotion before placing your order.

For the return or exchange of Avelyqa products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotions)

For all returns, please follow the steps below:

Contact us at support@avelyqa.com with your order number and the item you wish to return to request your return label.

Print the return label and securely pack the item(s) in a shipping box.

Send your package to the following return warehouse address:

Avelyqa Returns Department
100m N of W Side, Huairou Stn
Huairou District, Beijing 101400
China
Tel: +86 155 4989 0400

Please note: You are responsible for arranging the shipping carrier. Once we receive your return at the above address, we will process your refund within 5 business days.

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@avelyqa.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@avelyqa.com with the subject line: MISSING ITEM, along with your order number.